PFGPAY
Simplify Payments

Privacy Policy

Introduction

At PFGPAY, we value your privacy and are committed to protecting your personal information. As a trusted EFTPOS provider, we collect and store customer data, including payment details, to ensure secure transactions. Our Privacy Policy outlines how we handle your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We implement strong security measures to protect your data and provide transparency about its collection, use, and disclosure.

By using or accessing our website and services, you agree to the collection and use of your personal data as described in this policy.

Information We Collect

To provide and enhance our EFTPOS services, we collect various types of personal, financial, and technical information. The specific categories of data we gather include:

  • Personal Details: Information such as your name, contact details (phone number, email address), and identification documents when you sign up for or use our services.
  • Financial Information: Data required to process EFTPOS payments, including bank account details, payment card information, transaction records, and any other relevant data to ensure accurate transactions.
  • Technical Data: Information related to the device you use to access our services, including your IP address, browser type, and website usage data. This helps us improve the functionality, performance, and security of our website and services.
  • Customer Support Records: Data you provide when interacting with our customer support team, including inquiries, issues, or feedback you share with us.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience on our website, improve functionality, and analyse how you interact with our services. These technologies help us understand user behaviour and improve your experience.
How Do We Use Your Information?

We use the information we collect for the following purposes:

  • Processing Payments: We use the information we collect to ensure the accuracy, security, and smooth processing of your EFTPOS transactions.
  • Providing Customer Support: We use your information to assist you with inquiries, resolve technical issues, and address any service-related concerns you may have.
  • Improving Our Services: We analyse the data we collect regarding website usage and transaction patterns to enhance the user experience and continually improve our services.
  • Fraud Prevention and Security: We utilize the information to detect and prevent fraud, identify suspicious activities, and safeguard our systems and users from unauthorized access.
  • Legal Compliance: We use the information we collect to ensure compliance with applicable Australian laws, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and to fulfill other legal obligations.
  • Marketing Communications: We may send you promotional materials, news, updates, and offers related to our services, but only if you have explicitly opted in to receive such communications.
Should you use a pseudonym when you call us?

You may choose to interact with us using a pseudonym or remain anonymous for certain inquiries, but in most cases, we will need to know your identity to provide services or fulfill your requests.

Data Sharing and Disclosure
  • We will only share your information with your explicit consent, including with third-party service providers who assist in the operation of our EFTPOS system.
  • We do not sell your personal information. However, We may disclose your personal information in the following situations:
    • Service Providers: We may share your personal data with trusted third-party service providers for operational purposes, such as payment processing, cloud hosting services, or IT support. These providers are bound by strict confidentiality obligations to protect your data.
    • Government and Legal Bodies: We may disclose your information to government agencies, regulators, or law enforcement authorities if required by law, court order, or to comply with legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
    • New Owners: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. However, such information will remain protected under terms that are consistent with this Privacy Policy.
    • Legal Compliance: We may disclose your information to authorities if required to do so under Australian law, including compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, or in response to other legal obligations or court orders.
Direct Marketing

We may use your personal information to send you marketing communications about our products, services, or promotions. You can opt-out of receiving such communications at any time by contacting us directly.

Do We Transfer Data Overseas?

Your data may be stored or processed overseas when necessary to deliver our services. We ensure all international data transfers are handled with care, meeting Australian privacy standards.

How We Keep Your Information Safe

We implement a variety of security measures to protect your personal information:

  • Encryption:Your data is encrypted both during transmission and storage to safeguard it against unauthorized access.
  • Access Control:Access to your personal information is strictly limited to authorized personnel only, ensuring that your data is protected at all times.
  • Regular Monitoring:We conduct ongoing security reviews and audits to maintain the safety, integrity, and confidentiality of your data.
  • We encourage you to use strong, unique passwords for your accounts and to regularly monitor your financial transactions for any suspicious activity.
Retention of Data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once data is no longer needed, we will securely destroy or anonymize it.

User Rights

As a user of PFGPAY’s services, you have the following rights under the Australian Privacy Principles:

  • Access:You have the right to request access to the personal information we hold about you.
  • Correction:You may request the correction of any inaccuracies in the personal data we maintain.
  • Deletion: You can request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected or if we no longer have a legal basis for processing it.
  • Opt-Out: You may opt-out of certain data collection practices, including emotional monitoring, where applicable and subject to the features available.
  • Data Portability:You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

How do we maintain the security of your personal information?

We implement physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet is completely secure. We strive to protect your data, but we cannot guarantee absolute security.

How to prevent unauthorized disclosure of personal information by you?

We shall never ask for your personal information via unsolicited emails or phone calls. Please be cautious and avoid sharing sensitive information through insecure channels.

How Can You Access and Update Your Information?
  • You have the right to access, correct, and update your personal information at any time. To do so, please contact us.
  • We may request proof of identity before processing any updates to ensure the security of your information.
How to amend the details of your personal information?

If your personal information is inaccurate, incomplete, or out-of-date, you have the right to request corrections. Please contact us directly to update your details.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your usage patterns and improve our website’s functionality.

You can control the use of cookies through your browser settings. However, if you disable cookies, some features of the website may not function as intended.

Compliance with the Australian Privacy Principles (APPs)

We comply with the Australian Privacy Principles (APPs) under the Australian Privacy Act 1988. This includes ensuring transparency, accountability, and fairness in the handling of your personal information, and providing you with the ability to access and correct your data.

Will This Privacy Policy Change?

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. Any updates will be posted on our website, and the date of the most recent revision will be indicated at the top of this policy. We encourage you to review this Privacy Policy periodically.

Have a Complaint?

If you believe we have breached our Privacy Policy or the Australian Privacy Principles, please contact us. We will aim to resolve your concern within 30 days. If the issue is unresolved, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

  • Email: enquiries@oaic.gov.au
  • Phone: 1300 363 992
  • Website: www.oaic.gov.au
19. Contact Us.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

PFGPAY Solutions PTY LTD

P.O. Box 842
Tullamarine, VIC 3043
Australia
Phone: +61-3-7051-1230
Email: info@pfgpay.com.au